As SOFIA CAR RENTAL UGUR ÖZKER, we attach importance to your safety. In this direction, our data processing activities within the scope of the Personal Data Protection Law No. 6698, which is organized for the purpose of protecting the fundamental rights and freedoms of persons, especially the privacy of private life, and personal data.
In accordance with the Personal Data Protection Law No. 6698 (“KVKK”), any information relating to an identified or identifiable natural person is defined as personal data.n accordance with the Personal Data Protection Law No. 6698 (“KVKK”), any information relating to an identified or identifiable natural person is defined as personal data. Your personal data held by our Company may be recorded, changed, reorganized, transferred within legal limits, classified, updated in our sance with the Personal Data Protection Law No. 6698 (“KVKK”), any information relating to an identified or identifiable natural person is defined as personal data. Your personal data held by our Company may be recorded, changed, reorganized, transferred within legal limits, classified, updated in our systems for the reasons, purposes and methods described below, and your personal data may be processed in accordance with the conditions set out in the KVKK.
1. Data Controller and Representative
In accordance with the Personal Data Protection Law No. 6698 (the "KVK Law"), your personal data may be processed by SOFIA CAR RENTAL UGUR ÖZKER as the data controller within the scope described below.
2.ance with the Personal Data Protection Law No. 6698 (the "KVK Law"), your personal data may be processed by SOFIA CAR RENTAL UGUR ÖZKER as the data controller within the scope described below.
2. What Personal Data Do We Collect?
The information we need may vary depending on the nature of the rental process, damage status, use of customer loyalty programs, campaigns used, and services requested. You can find this information generally under categories below:
Identity: Name-surname, signature, T.R. ID number, date of birth, driver's license, ID card, passport photocopies, etc. information.
Communication: Phone number, e-mail addressdentity: Name-surname, signature, T.R. ID number, date of birth, driver's license, ID card, passport photocopies, etc. information.
Communication: Phone number, e-mail address, address, etc. Information.
Customer Transaction Information: Vehicle deldentity: Name-surname, signature, T.R. ID number, date of birth, driver's license, ID card, passport photocopies, etc. information.
Communication: Phone number, e-mail address, address, etc. Information.
Customer Transaction Information: Vehicle delivery form, rental agreement, detailed information regarding the rental process (fuel, date, HGS/OGS usage etc. information), policy information, past rental information in our company, flight information etc. informations.
Finance: Credit card information, paying information, Financial information, etc. informations.
Audio and Visual Recordings: Call center recordings, office video camera recordings.
Transaction Security Information: User name and password information created for the use of the website or mobile application, etc. informations.
Marketing: Survey, cookie records, rental history, preferences for campaigns and offers, etc. informations.ansaction Security Information: User name and password information created for the use of the website or mobile application, etc. informations.
Marketing: Survey, cookie records, rental history, preferences for campaigns and offers, etc. informations.
Legal Proceedings, Criminal Convictions and Security Measures: Traffic fines, information about criminal investigation processes, correspondence made by judicial authorities, minutes, etc. informations.
Vehicle: Accident, damage, etc. in case of damaged vehicle information, other vehicle information involved in the accident, license plate information, information about vehicle use.
Damage: Damage information, accident detection report, damage photos, expert report.hicle: Accident, damage, etc. in case of damaged vehicle information, other vehicle information involved in the accident, license plate information, information about vehicle use.
Damage: Damage information, accident detection report, damage photos, expert report.
Health: Alcohol report in case of accidents, health reports, etc. Information regarding personal health status, disability information.
3. What are the Purposes of Processing Your Personal Data?
Your personal data may be collected by our branches, dealers, call center, affiliated companies, partner or supplier companies on behalf of SOFIA CAR RENTAL UGUR OZKER and SOFIA CAR RENTAL UGUR OZKER by automatic or non-automatic methods, or by oral, written or electronic media through the internet site, social media channels, mobile applications, camera system available for security reasons and similar means during your visits to SOFIA CAR RENTAL UGUR OZKER branches.
a) Conducting rental offer, booking and sales processes, paying transactions, delivery and return transactions, conducting after-sales support processes, especially damage and recourse processes, evaluating claims and complaints, confirming identity, conducting insurance transactions, managing relationships with business partners and/or suppliers, conducting customer relationship processes and providing necessary information to the customer within the scope of leasing, creating and using your customer account.
b) Conducting and monitoring legal business and transactions, sharing information with authorized public institutions and organizations within the framework of legislation, managing internet access records and ensuring data security.
c) Obtaining voice recordings during the call center process, requesting findex information from customers, determining payability and conducting financial resume inquiries, preventing misconduct and providing vehicle protection services, planning and performing risk management, conducting necessary audit and control processes within the scope of company activities, reporting and conducting reviews, making internet sales platforms functional.
d) Communication within the scope of marketing activities related to our products and services, sending commercial electronic messages, submitting personalized offers, conducting analysis, surveys and satisfaction studies, planning and/ or performing loyalty processes to products and/ or services, conducting marketing processes specific to interested customers within the scope of cookie activities. Communication within the scope of marketing activities related to our products and services, sending commercial electronic messages, submitting personalized offers, conducting analysis, surveys and satisfaction studies, planning and/ or performing loyalty processes to products and/ or services, conducting marketing processes specific to interested customers within the scope of cookie activities.
4. For What Purposes Can Your Personal Data be Transferred to Whom?
Your personal data is transferred in a connected, limited and measured manner within the scope of the requirements of commercial life; paying paid services, conducting after-sales support processes, risk management, determining solvency and making payment transactions, conducting damage and recourse processes, insurance transactions, preventing fraud, sending commercial messages and customer satisfaction surveys, conducting marketing activities, conducting and tracking legal business and transactions, performing audit activities, In order to carry out the activities in accordance with the legislation and to share information with authorized public institutions and organizations within the framework of the legislation, it can only be transferred to the following persons/organizations to the extent required by the service, within the scope of the processing conditions specified in Articles 8. and 9. of the KVKK:rry out the activities in accordance with the legislation and to share information with authorized public institutions and organizations within the framework of the legislation, it can only be transferred to the following persons/organizations to the extent required by the service, within the scope of the processing conditions specified in Articles 8. and 9. of the KVKK:
- Rental activities within the framework of our business partners, resellers, suppliers and services.
- Resident suppliers of services including towing service we are.
- Made to cooperate companies when it comes to enterprise customers.
- Surveyors and insurance companies.
- Banks and financing companies.
- The persons/organizations from whom we receive legal and financial advice.- Surveyors and insurance companies.
- Banks and financing companies.
- The persons/organizations from whom we receive legal and financial advice.
- The companies that carry out agency and marketing acti- Surveyors and insurance companies.
- Banks and financing companies.
- The persons/organizations from whom we receive legal and financial advice.
- The companies that carry out agency and marketing activities that we receive support from.
- Courier and other transport companies.
- Business partners and suppliers from whom we receive services on various issues.
- Authorized public institutions and organizations.
SOFIA KÖKER RENTAL UĞUR WED, hence, your personal data, kanunlarimizca that have been authorized persons, organizations and institutions with vehicle leasing and consumer protection law legislation and Sofia wed to the processing of data within the scope of the legislation that allow köker is subject to fulfilling the obligations arising from the rental Uğur, in addition to provide a better service, and other relevant Sub-Branch and SOFIA WED RENTAL UĞUR KÖKER with our agents will be able to handle people and organisations as specified in European law.
5. What are the Methods of Collection and Legal Reasons for Your Personal Data? 5. What are the Methods of Collection and Legal Reasons for Your Personal Data?
Your personal data is collected by our Company through the website, mobile application, e-mail, call center, company officials, our business partners, SOFIA CAR RENTAL UGUR OZKER offices, electronic media, internet correspondence and face-to-face meetings, etc. directly from you, our customer through public institutions and organizations, or through these organizations in written/ oral/video by non-automatic means or by automatic means from electronic means.
Kvkk process your personal data according to the nature of 5. and 6. we use it within the framework of the legal reasons listed in the article
6. The owner of personal data 11 of the law on KVKvkk process your personal data according to the nature of 5. and 6. we use it within the framework of the legal reasons listed in the article
6. The owner of personal data 11 of the law on KVK. the Rights Listed in the Article
As personal data owners, if you submit your requests regarding your rights to SOFIA CAR RENTAL UGUR OZKER using the methods set out below in this Clarification Text, SOFIA CAR RENTAL UGUR OZKER will finalize the request free of charge as soon as possible and no later than thirty days, depending on the nature of the request.s personal data owners, if you submit your requests regarding your rights to SOFIA CAR RENTAL UGUR OZKER using the methods set out below in this Clarification Text, SOFIA CAR RENTAL UGUR OZKER will finalize the request free of charge as soon as possible and no later than thirty days, depending on the nature of the request. However, if the process requires additional costs, a fee may be charged to you according to the tariff to be determined by the Personal Data Protection Board.
In this context, personal data owners have the right to;
- Learn whether their personal data is processed or not,
- Request information if your personal data has been processed,
- Learn the purpose of processing personal data and whether they are used in accordance with their purpose,
- Know the third parties to whom personal data has been transferred in the country or abroad Request information if your personal data has processed,
- Learn the purpose of processing personal data and whether they are used in accordance with their purpose,
- Know the third parties to whom personal data has been transferred in the country or abroad.
- To request the correction of personal data in case it is processed incompletely or incorrectly and to request that the transaction carried out in this context be notified to third parties to whom the personal data has been transferred.
- Despite the fact that it has been processed in accordance with the provisions of the KVK Law and other relevant laws, to request the deletion or destruction of personal data if the reasons requiring its processing disappear, and to request that the transaction made in this context be notified to the third parties to whom the personal data has been transferred- Despite the fact that it has been processed in accordance with the provisions of the KVK Law and other relevant laws, to request the deletion or destruction of personal data if the reasons requiring its processing disappear, and to request that the transaction made in this context be notified to the third parties to whom the personal data has been transferred,
- Object to the emergence of a result against the person by analyzing the processed data exclusively through automatic systems.
- It has the right to request compensation of the damage if it suffers damage due to the unlawful processing of personal data.- It has the right to request compensation of the damage if it suffers damage due to the unlawful processing of personal data.
- Camera recordings taken for security r
